FAQs
WHERE ARE THE GOODS MANUFACTURED?
I am based in South Africa but work with a global network of fine art printers who are trusted by the most prestigious brands including the National Maritime Museum, Natural History Museum and The Royal Society. Work is archival quality, and you can rest assured you are in excellent hands.
CAN YOU HELP ME WITH CHOOSING AN ARTWORK?
Of course! Just email me a photo of where u would like your art to go (and mention your favourites) I can then do a rough mock-up for you in photoshop. Payment first please, we can always change the image later. There is NO automated printing, everything goes through me. But do EMAIL first….
DO YOU DO COMMISSIONS?
I do for now. To be honest, it is not something I plan to offer for very long.
WHAT ABOUT MURALS?
I don’t do murals in person, but a wallpaper mural is an excellent alternative. Most of my works can be printed large scale onto wallpaper.
WHAT IS A LIMITED EDITION PRINT?
A limited edition print (as opposed to an open edition) is a work of art, which is produced in very small numbers so that each one will be valuable in the future.
DO YOU SIGN YOUR PRINTS?
Due to working with global printers, the works have a digitally scanned signature on them. (try tell the difference).
DO YOU FRAME YOUR PRINTS?
Not as a standard, I don’t, but I absolutely can! Just ENQUIRE for price.
WHAT IS A GICLEE PRINT?
The word “Giclee” is French for “sprayed ink”. Today the term is used to describe a sophisticated inkjet printing process which creates the highest quality fine art reproductions. Giclee printing offers extra-fine image resolution, helping to retain a higher degree of detail from the original fine art image.
WHAT MATERIALS DO YOU PRINT ONTO?
PRINTS ON CANVAS
I use artist-grade, finely textured cotton canvas which consistently reproduces image details with outstanding clarity and detail
PRINTS ON PAPER
Prints are available on ENHANCED MATTE (200gsm) paper. A high-quality, fine art paper with a smooth, clean finish. The matte finish emphasises different highlights and tones in the artworks, helping to create stunning works of art.
ALTERNATIVE PAPER OPTIONS
HAHNEMUHLE GERMAN ETCHING PAPER
This is a museum-quality paper (310gsm) with a slightly textured finish. The velvety matte surface is optimised for high-contrast prints and works brilliantly for limited editions.
COST-ROUGH GUIDE
A3-R1450 / $95
A2-R2590 / $170
A1-R5000 / $325
A0-R7000 / $450
WHAT SIZES ARE AVAILABLE?
All standard sizes A3/A2/A1/A0 are available. Some images can be printed larger. Feel free to INQUIRE if you are wanting a bigger artwork.
HOW DO I CHOOSE A SIZE?
In the shop section, there is a handy guide featuring print sizes offered (cm & inches) in comparison to an adult figure. Perhaps that will help. If you are still unsure, contact me and after payment, I will try and assist you with a very rough mock-up of the image in your home. (I won’t print until it’s finalised, nothing is cast in stone).
IS THIS ALL YOUR WORK?
Sometimes I still need to load images, so please contact me to be sure. Alternatively, join my EMAIL LIST and I will send you updates on new work.
WHERE CAN U SHIP TO?
You shout, I ship! Anywhere is the answer.
HOW MUCH WILL SHIPPING COST?
I strive to keep delivery costs low so standard postage is used. A flat rate of approx R180 ($11) is applied as long as the product is manufactured locally.
HOW LONG WILL SHIPPING TAKE?
Please allow 5-9 days. If printing involves crossing borders, some countries like Canada, South America & Africa are very slow. Postage can take up to 25-30 days.
CAN YOU SPEED THINGS UP?
I will do my level best to help you so give me a shout at hi@shelley.com
DO YOU ACCEPT RETURNS?
Your goods were custom made for you, so, unfortunately, no returns unless something is wrong. I hope that you will love your art but if you are not 100% satisfied I would like to know why and perhaps we can find a solution.
WHAT ABOUT FAULTY GOODS?
The utmost care and checks are in place but in the unlikely event of faulty or damaged goods, they will be replaced. Please send photos & order number within 14 days to hi@shelley-anne.com
WHAT PAYMENT OPTIONS ARE THERE?
I accept direct bank transfers (SA people please favour this option) PAYFAST and PAYPAL.
WOW, THAT WAS A MOUTHFUL, ANYTHING ELSE?
I have racked my brains to think of all the questions you might have. If I have left anything out, well you know where to FIND ME. And if you have read this far, I would like to say thank you for being here. Doing what I do is the best thing ever and if you become one of my collectors you would make my heart very glad, and I would hope to add that gladness to your space!